{"id":2487,"date":"2023-10-04T10:49:14","date_gmt":"2023-10-04T08:49:14","guid":{"rendered":"https:\/\/greatfull.fashion\/faq\/"},"modified":"2024-04-16T08:33:50","modified_gmt":"2024-04-16T06:33:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/old.webap.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e76913c8\"><h1 class=\"uagb-heading-text\">FREQUENTLY ASKED QUESTIONS<\/h1><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-278c5fcc alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-tabs uagb-block-94deb9f8 uagb-tabs__wrap uagb-tabs__hstyle1-desktop uagb-tabs__vstyle6-tablet uagb-tabs__stack1-mobile faq\" data-tab-active=\"0\"><ul class=\"uagb-tabs__panel uagb-tabs__align-left\" role=\"tablist\"><li class=\"uagb-tab uagb-tabs__active\" role=\"none\"><a href=\"#uagb-tabs__tab0\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"0\" role=\"tab\">ORDER<\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab1\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"1\" role=\"tab\">Delivery<\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab2\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"2\" role=\"tab\">Payment<\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab3\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"3\" role=\"tab\">Returns<\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab4\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"4\" role=\"tab\">Exchange<\/a><\/li><\/ul><div class=\"uagb-tabs__body-wrap\">\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-0 faq\" aria-labelledby=\"uagb-tabs__tab0\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-67b9770a\"><h2 class=\"uagb-heading-text\">Order<\/h2><\/div>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-3d59e399 uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-e8457c75 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\"><br>Comment retourner ma commande?\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p><br>Veuillez nous envoyer un message en utilisant les coordonn\u00e9es fournies sur la rubrique Contact, en indiquant le num\u00e9ro de commande. Une fois que nous aurons re\u00e7u votre demande, vous recevrez un e-mail de notre part contenant l&#8217;\u00e9tiquette de retour \u00e0 imprimer et \u00e0 coller sur le colis ou par courrier si telle est votre demande.\u00a0<\/p><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-1 faq\" aria-labelledby=\"uagb-tabs__tab1\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-bfaddb83\"><h2 class=\"uagb-heading-text\">Delivery<\/h2><\/div>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-facf46d2 uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-2102ed7b \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\"><br>Qu\u2019en est-il des frais de livraison\u00a0?\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Les frais de livraison sont offerts par GreatFull\u00a0!\u00a0&#x263a;\u00a0<\/p><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-2 faq\" aria-labelledby=\"uagb-tabs__tab2\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-0b45f506\"><h2 class=\"uagb-heading-text\">PAYMENT<\/h2><\/div>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-d1057b59 uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-2ef25c96 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\"><br>Quels moyens de paiement sont accept\u00e9s\u00a0?\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Twint, Paypal, Mastercard, Visa, Post Finances<\/p><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-3 faq\" aria-labelledby=\"uagb-tabs__tab3\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-31aa8620\"><h2 class=\"uagb-heading-text\">Returns<\/h2><\/div>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-072b91eb uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-ca789602 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Comment retourner ma commande?\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Veuillez nous envoyer un message en utilisant les coordonn\u00e9es fournies sur la rubrique Contact, en indiquant le num\u00e9ro de commande. Une fois que nous aurons re\u00e7u votre demande, vous recevrez un e-mail de notre part contenant l&#8217;\u00e9tiquette de retour \u00e0 imprimer et \u00e0 coller sur le colis ou par courrier si telle est votre demande.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-80b1ef97 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Combien co\u00fbtent les frais de retour?\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Les frais de retour pour les clients en Suisse sont pris en charge par GreatFull.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-42d94036 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Combien serai-je rembours\u00e9?\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Nous effectuerons un remboursement int\u00e9gral dans les 30 jours suivant la date d\u2019envoi de l&#8217;article retourn\u00e9, \u00e0 condition qu&#8217;il soit dans le m\u00eame \u00e9tat que lors de sa r\u00e9ception initiale.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-8cc13c67 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Produit d\u00e9fectueux:\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Nous nous excusons pour le d\u00e9sagr\u00e9ment! Si l&#8217;article est retourn\u00e9 dans les 30\u00a0 jours suivant la date de l\u2019envoi de l\u2019article nous offrons au client le choix entre un remboursement int\u00e9gral ou un \u00e9change.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-11e46da9 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Comment serai-je rembours\u00e9?\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Le remboursement sera effectu\u00e9 sur le moyen de paiement utilis\u00e9 lors de l&#8217;achat du v\u00eatement.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-251591c0 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Les conditions de remboursement:\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Un remboursement sera accord\u00e9 en cas de changement d&#8217;avis du client ou si le v\u00eatement est d\u00e9fectueux, \u00e0 condition que le retour soit effectu\u00e9 dans les 30 jours suivant la date d\u2019envoi du v\u00eatement par GreatFull.\u00a0<\/p><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-4 faq\" aria-labelledby=\"uagb-tabs__tab4\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b4e7052a\"><h2 class=\"uagb-heading-text\">Exchange<\/h2><\/div>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-3534b952 uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-db2fec55 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Echange<\/p><\/div><div class=\"uagb-faq-content\"><p>Il est possible de proc\u00e9der \u00e0 un \u00e9change de l&#8217;article dans les 30 jours suivant la date d\u2019envoi du v\u00eatement, \u00e0 condition qu&#8217;il n&#8217;ait pas \u00e9t\u00e9 port\u00e9, qu&#8217;il soit muni de son \u00e9tiquette d&#8217;origine, se trouve dans l&#8217;\u00e9tat dans lequel vous l&#8217;avez re\u00e7u et qu&#8217;il soit renvoy\u00e9 dans son emballage d&#8217;origine.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-9a8657cc \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Combien co\u00fbtent les frais de retour?\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Les frais de retour pour les clients en Suisse sont pris en charge par GreatFull.\u00a0<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-6a41d77a \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M96 480c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L242.8 256L73.38 86.63c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l192 192c12.5 12.5 12.5 32.75 0 45.25l-192 192C112.4 476.9 104.2 480 96 480z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<p class=\"uagb-question\">Les conditions de remboursement:\u00a0<\/p><\/div><div class=\"uagb-faq-content\"><p>Un remboursement sera accord\u00e9 en cas de changement d&#8217;avis du client ou si le v\u00eatement est d\u00e9fectueux, \u00e0 condition que le retour soit effectu\u00e9 dans les 30 jours suivant la date d\u2019envoi du v\u00eatement par GreatFull.\u00a0<\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-2487","page","type-page","status-publish","hentry"],"acf":{"page_header":null,"page_footer":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Greatfull<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/old.webap.ch\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Greatfull\" \/>\n<meta property=\"og:description\" content=\"FREQUENTLY ASKED QUESTIONS\" \/>\n<meta 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